Terms of service
Last updated: 8 October 2026
1. About these Terms
Welcome to MH2GO Halifax.
These Terms & Conditions ("Terms") apply to your use of the MH2GO Halifax website and to the services we provide at our hair replacement clinic in Halifax.
By using our website, contacting us, booking an appointment or purchasing services from us, you agree to these Terms, together with our Privacy Policy and any other specific terms that apply to a service or appointment.
If you do not agree with these Terms, please do not use our website or services.
MH2GO Halifax is a hair replacement clinic providing consultation, hair replacement fitting, styling and maintenance services for men.
Our website is not an online shop. We do not sell or dispatch hair systems or other products through the website, and we do not operate online trade accounts.
2. About MH2GO Halifax
MH2GO Ltd trading as MH2GO Halifax
19 Kings Cross Street
Halifax
HX1 2SH
United Kingdom
Telephone: 07903 800027
Email: hello@mh2gohalifax.co.uk
Before publishing, make sure the legal business name and company details exactly match your current registered business details.
3. Our Services
MH2GO Halifax provides men's hair replacement services, which may include:
- consultations;
- hair system selection;
- hair replacement fitting;
- cutting and styling;
- maintenance and re-grooming;
- replacement and refitting of hair systems;
- advice about hair system care and maintenance; and
- other related hair replacement services offered by the clinic.
The exact service provided will depend on your individual requirements and what is agreed with you.
Information on our website is provided for general information and is not a guarantee that a particular system, hairstyle, colour, density or result will be suitable for you.
4. Consultations
A consultation gives you the opportunity to discuss your hair loss, requirements, lifestyle and expectations with a member of the MH2GO Halifax team.
We may discuss:
- suitable hair replacement options;
- hair colour and texture;
- hair density;
- hairstyle;
- base type;
- attachment method;
- maintenance requirements;
- expected lifespan; and
- associated costs.
A consultation does not guarantee that you will proceed with a purchase or service.
We reserve the right to decline to provide a service where we reasonably consider that the service is unsuitable for your requirements, cannot safely or appropriately be provided, or where there is another legitimate reason for doing so.
5. Appointments and Booking
Appointments can be requested or booked through our website, by telephone, by email, by WhatsApp or by other booking methods offered by MH2GO Halifax.
You are responsible for providing accurate contact and appointment information.
We may contact you to confirm, amend or discuss an appointment.
Appointment availability is subject to our opening hours and staff availability.
An appointment is not guaranteed until it has been confirmed by MH2GO Halifax or through our applicable booking system.
6. Appointment Changes and Cancellations
We understand that circumstances can change.
If you need to cancel or rearrange an appointment, please contact us as soon as possible.
Where a particular appointment, deposit or service has specific cancellation terms, those terms will be provided to you at the time of booking or before payment.
We may apply a cancellation or missed-appointment charge where this has been clearly communicated to you in advance and where the charge is fair and permitted by law.
We will not seek to exclude or restrict any statutory cancellation or refund rights that apply to you under UK consumer law.
Where you have entered into a contract at a distance or away from our business premises, any applicable statutory cooling-off or cancellation rights will apply subject to the relevant legal exceptions. GOV.UK
Where you specifically request that a service begins during an applicable cancellation period, the law may affect your cancellation rights once the service has been fully performed. GOV.UK
7. Missed Appointments
If you fail to attend an appointment without giving reasonable notice, we may need to charge a reasonable missed-appointment fee or require a further deposit before arranging another appointment, where this has been communicated to you in advance and is lawful.
Any charge will take account of the circumstances and will not be intended to penalise you unfairly.
8. Hair System Selection and Suitability
Hair systems are highly individual products and results can vary from person to person.
We will make reasonable efforts to help you select a system that is appropriate for your requirements.
Factors that may affect suitability and results include:
- hair loss pattern;
- existing hair;
- scalp condition;
- hair colour;
- hair texture;
- hair density;
- lifestyle;
- exercise and swimming;
- skin type;
- attachment method;
- maintenance routine; and
- how the system is cared for.
No particular hairstyle, lifespan or result can be guaranteed unless expressly agreed otherwise in writing.
9. Custom and Bespoke Hair Systems
Where you order a custom or bespoke hair system through MH2GO Halifax, the system will be produced according to the requirements agreed with you.
Because bespoke systems are made specifically for an individual, certain changes or cancellations may not be possible once production has commenced.
We will explain the expected production timeframe and relevant payment arrangements before proceeding.
Reasonable variations may occur in colour, texture, density, wave, curl, hair direction or other characteristics because human hair and bespoke manufacturing are not completely uniform.
This does not affect your statutory rights where a product or service is faulty, not as described or otherwise fails to meet applicable legal requirements.
10. Hair System Lifespan
Hair systems are consumable products and naturally wear over time.
A hair system may typically last approximately 3–6 months or longer depending on the system, care, lifestyle, attachment method and maintenance.
The lifespan stated on our website or discussed during a consultation is an estimate rather than a guarantee.
11. Fitting and Maintenance
Professional fitting, maintenance and re-grooming requirements vary between clients.
The frequency of maintenance may depend on:
- attachment method;
- skin type;
- lifestyle;
- exercise;
- sweating;
- swimming;
- environmental conditions; and
- the condition of the hair system.
We will provide appropriate guidance based on your circumstances.
Failure to follow recommended care and maintenance instructions may affect the condition and lifespan of your hair system.
12. Prices and Payment
Our current prices are displayed on our website, provided during consultations or otherwise communicated by MH2GO Halifax.
Prices may change from time to time. Where you have already agreed a specific service or purchase with us, the agreed price will normally apply unless otherwise agreed or required by law.
Payment methods accepted by the clinic may include card, cash, bank transfer or other methods made available by us.
Third-party payment providers may process payment information in accordance with their own terms and privacy policies.
13. Deposits and Prepayments
Where a deposit or prepayment is required, the applicable amount and terms will be explained before payment.
A deposit may be used to reserve an appointment, begin preparation of a service or proceed with a system order.
Where a deposit is refundable or transferable, the applicable conditions will be explained at the time of booking or payment.
Nothing in these Terms removes any statutory right to a refund that you may have.
14. Guarantees and Product Issues
Where MH2GO Halifax provides a product guarantee, the applicable guarantee terms will be explained to you and will depend on the product or service supplied.
A guarantee does not affect your statutory consumer rights.
If you believe there is a fault or problem with a hair system or service, please contact us promptly and provide details of the issue.
We may need to inspect the system or ask you to attend the clinic so that we can assess the issue.
15. Client Responsibility
You are responsible for providing accurate and complete information relevant to your consultation and service.
You should inform us of any information that you believe may reasonably affect the fitting, maintenance or suitability of a hair system.
You are also responsible for following reasonable care and maintenance guidance provided by MH2GO Halifax.
16. Results and Expectations
We aim to provide natural-looking, personalised hair replacement results.
However, hair replacement is an individual service and outcomes can vary.
Photographs and videos shown on our website, social media or other marketing materials are examples of individual clients and should not be treated as a guarantee that you will achieve an identical result.
17. Photographs and Videos
We may take photographs or videos of hair replacement results for your client record where appropriate.
We will only use identifiable client photographs or videos publicly for marketing, advertising, social media or website purposes where we have obtained appropriate permission or consent.
You do not have to agree to promotional use of your photographs or videos.
Our use of personal information and photographs is explained further in our Privacy Policy.
18. Website Content
We make reasonable efforts to ensure that information on our website is accurate and up to date.
However, website content may occasionally contain errors, inaccuracies or omissions.
We may update, change or remove website content at any time.
Information on the website is provided for general information and should not be treated as a guarantee of availability, suitability, price or outcome.
19. Intellectual Property
All content on the MH2GO Halifax website, including:
- logos;
- branding;
- photographs;
- videos;
- graphics;
- text;
- designs;
- page layouts; and
- other original content
belongs to MH2GO Ltd, its licensors or relevant third parties unless stated otherwise.
You must not copy, reproduce, republish, modify, distribute or commercially exploit our content without our prior written permission.
You may view and use our website for your own personal purposes.
20. Third-Party Websites and Services
Our website may contain links to third-party websites, social media platforms, booking systems, payment providers, video platforms or other services.
Those third parties operate independently of MH2GO Halifax and may have their own terms and privacy policies.
We are not responsible for the content, availability, security or privacy practices of third-party websites or services that we do not control.
21. Shopify
Our website is hosted and operated using Shopify.
Shopify provides the technology and infrastructure supporting our website.
Shopify is not responsible for the hair replacement services provided by MH2GO Halifax.
Your relationship for any services you purchase from us is with MH2GO Halifax, not Shopify.
22. Prohibited Use
You must not use our website:
- for any unlawful purpose;
- to attempt to gain unauthorised access to our systems;
- to introduce malicious software or code;
- to interfere with the operation or security of the website;
- to copy or scrape our content for commercial purposes without permission;
- to impersonate another person or business; or
- in a way that could damage MH2GO Halifax, its staff, clients or website.
23. Availability of the Website
We do not guarantee that the website will always be available or free from errors or interruptions.
We may suspend, withdraw, modify or restrict access to part or all of the website where necessary for maintenance, security, technical or operational reasons.
24. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms excludes or limits liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation;
- breach of legal rights that cannot lawfully be excluded; or
- any other liability that cannot legally be excluded or limited.
Subject to the above, we will not be responsible for losses that are not reasonably foreseeable or arise from circumstances outside our reasonable control.
Nothing in these Terms affects your statutory consumer rights.
UK consumer contract terms must be fair and transparent, and businesses cannot rely on unfair terms to avoid responsibilities that the law requires them to meet. GOV.UK
25. Events Outside Our Reasonable Control
We will not be responsible for delay or failure to provide a service where this results from circumstances outside our reasonable control.
Examples may include:
- serious illness;
- unexpected staff absence;
- utility failures;
- premises issues;
- supplier delays;
- equipment failure;
- severe weather;
- transport disruption;
- government action; or
- other circumstances that could not reasonably have been prevented.
Where this occurs, we will make reasonable efforts to contact affected clients and rearrange appointments where possible.
26. Complaints
We want every client to be happy with the service they receive.
If you have a complaint or concern, please contact MH2GO Halifax as soon as possible so that we can investigate it.
Please provide details of the issue, the relevant appointment or service and what you would like us to do to resolve it.
We will consider complaints fairly and respond within a reasonable period.
Email: hello@mh2gohalifax.co.uk
Telephone: 07903 800027
27. Privacy
Any personal information we collect or process is handled in accordance with our Privacy Policy.
Our Privacy Policy explains:
- what information we collect;
- why we collect it;
- how we use it;
- who we may share it with;
- how long we retain it; and
- your data protection rights.
Our Privacy Policy can be accessed through the website.
28. Changes to These Terms
We may update these Terms from time to time to reflect changes to our services, website, business practices or legal requirements.
The latest version will be published on this page with the revised "Last updated" date.
Changes will apply from the date they are published, except where applicable law requires otherwise.
Terms that have already been agreed with you for a particular service will not normally be changed retrospectively.
29. Severability
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be modified or removed to the extent necessary, and the remaining provisions will continue to apply.
30. No Waiver
If we do not immediately enforce a right or provision under these Terms, that does not mean that we have waived that right or provision.
31. Entire Agreement
These Terms, together with our Privacy Policy and any specific written terms provided to you for a particular service, appointment or purchase, form the agreement governing your use of our website and the services we provide, to the extent permitted by law.
32. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes will be subject to the courts of England and Wales, except where applicable consumer law gives you the right to bring proceedings in another jurisdiction.
33. Contact Us
If you have any questions about these Terms or our services, please contact:
MH2GO Halifax
19 Kings Cross Street
Halifax
HX1 2SH
United Kingdom
Telephone: 07903 800027
Email: hello@mh2gohalifax.co.uk