Privacy policy
Last updated: 8 October 2026
1. About this Privacy Policy
MH2GO Halifax respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you:
- visit the MH2GO Halifax website;
- contact us by telephone, email, WhatsApp or through our website;
- request or book a consultation or appointment;
- visit our clinic;
- become a client of MH2GO Halifax; or
- otherwise communicate with us about our hair replacement services.
MH2GO Halifax is a hair replacement clinic in Halifax, West Yorkshire. Our website is primarily an information, enquiry and appointment-booking website.
We do not operate an online shop and we do not sell or dispatch hair systems or other products through this website. We do not offer online trade accounts or online customer accounts.
This Privacy Policy should be read alongside any separate Cookie Policy or other notices we may provide.
2. Who is responsible for your information?
For data protection purposes, the organisation responsible for your personal information is:
MH2GO Ltd trading as MH2GO Halifax
19 Kings Cross Street
Halifax
HX1 2SH
United Kingdom
Email: hello@mh2gohalifax.co.uk
Telephone: 07903 800027
Before publishing this, make sure the legal company name above exactly matches the company that owns and operates MH2GO Halifax.
3. Information we may collect
The information we collect depends on how you interact with us.
Information you provide to us
This may include:
Contact information
- Your name
- Telephone number
- Email address
- Other contact details you choose to provide
Appointment information
- Preferred appointment date and time
- Consultation or service requested
- Appointment history
- Information needed to arrange or manage your appointment
Information you provide during consultations
When you contact us or attend a consultation, you may choose to provide information relating to your hair loss, scalp, hair type, lifestyle, previous hair replacement experience and the services you are considering.
Depending on what you tell us, some information may constitute special category personal data, including information concerning health. UK data protection law provides additional protection for this type of information. ICO
We only process such information where we have an appropriate lawful basis and, where required, an additional condition for processing special category data. ICO
Communications
- Messages you send to us
- Enquiries and correspondence
- Information you provide by email, telephone, WhatsApp, social media or through our website
Client and service information
Where you become a client, we may keep information relating to consultations, hair replacement systems, fitting, styling, maintenance and services provided to you.
Payment information
Where you make a payment for services at the clinic, relevant payment and transaction information may be processed.
Where card payments are handled by a third-party payment provider, that provider may process your payment information in accordance with its own privacy notice.
We do not intentionally retain full payment card details where these are processed securely by the payment provider.
Photographs and videos
We may take photographs or videos of hair replacement results where appropriate.
We will only use identifiable client photographs or videos for purposes such as our website, social media, advertising or other promotional activity where we have obtained appropriate permission or consent to do so.
You are not required to agree to your photographs or videos being used for marketing purposes.
4. Information collected through our website
When you visit our website, some technical information may be collected automatically.
This may include:
- IP address;
- browser type;
- device type;
- operating system;
- pages visited;
- approximate location information derived from technical data;
- date and time of visits; and
- information about how you interact with the website.
This information may be collected through cookies and similar technologies.
We use this information to help operate, secure and improve our website and to understand how visitors use it.
Where non-essential cookies or similar technologies require consent, we will ask for consent before using them. UK rules require organisations to provide clear information about cookies and, generally, obtain consent for non-essential cookies. ICO
5. How we use your personal information
We may use your personal information to:
Provide our services
We use information to:
- arrange consultations and appointments;
- provide hair replacement services;
- understand your requirements;
- discuss suitable hair replacement options;
- provide fitting, styling and maintenance services;
- manage your client relationship; and
- communicate with you about services you have requested.
Communicate with you
We may contact you by telephone, email, WhatsApp or other communication methods you have provided to us in order to:
- respond to enquiries;
- confirm or manage appointments;
- provide appointment reminders;
- answer questions;
- provide information you have requested; and
- manage our relationship with you.
Improve our service
We may use information to understand how our website and services are being used and to improve the experience we provide.
Marketing
We may occasionally contact you with information about MH2GO Halifax, our services, clinic developments or promotions where permitted by law.
Where consent is required, we will obtain it.
You can withdraw consent or unsubscribe from marketing communications at any time.
Photographs and videos
Where you have given appropriate permission, we may use client photographs or videos to demonstrate hair replacement results and promote MH2GO Halifax.
We will respect any withdrawal of consent and will stop future promotional use where reasonably practicable, subject to any legal or legitimate reasons for retaining existing records.
Legal and regulatory purposes
We may use personal information where necessary to:
- comply with legal or regulatory requirements;
- maintain appropriate business and financial records;
- respond to lawful requests from authorities;
- establish, exercise or defend legal claims; and
- protect our business, clients, staff and property.
6. Our lawful bases for processing
Depending on the circumstances, we may rely on one or more of the following lawful bases under the UK GDPR:
Contract or steps before entering into a contract
For example, where we need information to arrange an appointment or provide services you have requested.
Legitimate interests
For example, managing enquiries, maintaining business records, improving our services, protecting our business and communicating with clients where permitted.
Consent
Where you have actively given us permission to use your information for a particular purpose, such as certain marketing communications or the use of identifiable client photographs for promotional purposes.
You can withdraw consent at any time.
Legal obligation
Where we need to process information to comply with a legal obligation.
Where information constitutes special category data, we will also ensure that an appropriate Article 9 condition is available in addition to an Article 6 lawful basis. ICO
7. Client photographs and before-and-after images
We understand that hair loss and hair replacement can be personal and sensitive matters.
We therefore take care when handling client photographs.
Where photographs are taken for client records, they will be handled confidentially and only used for appropriate purposes.
We will not use an identifiable client's photographs, before-and-after images or videos publicly for marketing, advertising, social media or our website without appropriate permission or consent.
You can choose not to have your photographs used for promotional purposes.
8. Who we may share your information with
We do not sell, rent or trade your personal information.
We may share information where necessary with trusted organisations and service providers that help us operate MH2GO Halifax.
These may include:
- website and hosting providers;
- Shopify, which provides the platform used for our website;
- appointment booking providers;
- email and communications providers;
- payment providers where you make a payment;
- IT and technical service providers;
- website analytics providers, where used;
- professional advisers such as accountants, insurers or legal advisers; and
- government authorities, regulators or law enforcement where legally required.
We only share information where there is a legitimate reason to do so and, where applicable, appropriate contractual and security arrangements are in place.
The original ecommerce policy referred extensively to Shopify, payment processing, fulfilment and shipping providers. Those online-store uses do not apply to MH2GO Halifax, because our website does not operate as an online shop. Pasted markdown
9. WhatsApp and third-party services
If you choose to contact us using WhatsApp, your communication and associated personal information may also be processed by WhatsApp/Meta in accordance with their own privacy policies and terms.
Our website may also contain links to third-party websites or services.
We are not responsible for the privacy practices of third-party websites or services that we do not control.
We recommend reviewing their privacy policies before providing personal information to them.
10. Shopify
Our website is operated using Shopify.
Shopify provides website infrastructure and related technology that enables us to operate our website.
Information submitted through our website may therefore be processed by Shopify and relevant service providers in connection with providing the website and associated services.
Shopify may also use information in accordance with its own privacy policies and terms.
You can read Shopify's privacy information here:
https://www.shopify.com/legal/privacy
Shopify's current privacy and cookie documentation explains that Shopify may process information relating to visitors to merchant storefronts and use cookies and similar technologies depending on how the storefront is configured. Shopify
11. Cookies
Our website may use cookies and similar technologies.
Cookies can be used to:
- make the website function correctly;
- remember preferences;
- maintain security;
- understand website usage; and
- support analytics or other website functionality.
Where consent is required, non-essential cookies will only be used after the appropriate consent has been obtained.
You can also control cookies through your browser settings.
More information about cookies will be provided through our cookie notice or cookie settings where applicable.
The ICO states that organisations should explain what cookies do and why they are used and obtain consent for non-essential cookies where required. ICO
12. How long we keep your information
We do not keep personal information longer than reasonably necessary.
The length of time we retain information depends on why we collected it.
For example:
Enquiries
We may retain enquiry information for as long as reasonably necessary to respond to your enquiry and maintain an appropriate record of the communication.
Appointments and client records
Where you become a client, we may retain relevant client and service information for as long as necessary to manage your relationship with us, provide continuity of service, deal with complaints or disputes, comply with legal and financial requirements and protect our legitimate interests.
Marketing information
We will normally retain marketing preferences until you unsubscribe, withdraw consent or we otherwise determine that the information is no longer required.
Photograph consent
Where you have consented to promotional use of photographs or videos, we will retain the consent record for as long as necessary to demonstrate that consent was obtained and manage its withdrawal.
We periodically review the information we hold and delete or securely dispose of information that is no longer required.
The ICO states that privacy information should explain either the retention period or the criteria used to determine how long personal information is retained. ICO
13. How we protect your information
We take reasonable technical and organisational measures to protect personal information against:
- unauthorised access;
- accidental loss;
- misuse;
- alteration; and
- unauthorised disclosure.
Access to client information is limited to people who need it for legitimate business purposes.
However, no method of storing or transmitting information over the internet can be guaranteed to be completely secure.
14. Your data protection rights
Depending on the circumstances and the applicable law, you may have the right to:
- ask for access to the personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- ask us to delete your personal information in certain circumstances;
- ask us to restrict how we use your information in certain circumstances;
- object to certain processing;
- withdraw consent where we rely on consent;
- request a copy of certain personal information in a portable format; and
- object to direct marketing.
These rights are not absolute and certain legal exemptions or limitations may apply.
The ICO confirms that individuals may have rights including access, rectification, erasure, restriction, objection and portability, depending on the circumstances. ICO
15. How to exercise your rights
To exercise your data protection rights, or ask a question about how we use your information, contact:
Email: hello@mh2gohalifax.co.uk
Post:
MH2GO Halifax
19 Kings Cross Street
Halifax
HX1 2SH
United Kingdom
Please provide enough information for us to identify you and understand your request.
We may need to verify your identity before releasing personal information.
We will deal with valid requests within the timescales required by applicable data protection law.
16. Complaints
We take privacy seriously.
If you have concerns about how we have collected or used your personal information, please contact us first using the details above so that we can try to resolve the issue.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.
You can find information about making a complaint at:
https://ico.org.uk/make-a-complaint/
The ICO recommends that organisations provide individuals with a way to complain directly to the organisation and inform them of their right to complain to the ICO. ICO
17. International processing
Some of our technology and service providers may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer and processing are carried out in accordance with applicable data protection law and that appropriate safeguards are used where required.
18. Children's privacy
Our website and services are primarily intended for adults.
We do not knowingly collect personal information from children through our website.
If you believe that a child has provided us with personal information, please contact us and we will consider the appropriate action.
19. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal and regulatory requirements.
When we update this Privacy Policy, we will change the “Last updated” date at the top of the page.
We recommend checking this page periodically for the latest version.
20. Contact us
For any questions about this Privacy Policy or how MH2GO Halifax handles personal information, please contact us:
MH2GO Halifax
19 Kings Cross Street
Halifax
HX1 2SH
United Kingdom
Email: hello@mh2gohalifax.co.uk
Telephone: 07903 800027